Manually set a reminder Block via API

If a customer calls, announcing he/she can only pay in 3 weeks and you want to grant him a delay, you can set a reminder block manually from your "client system".

For the technical implementation, the following API call must be sent to the receeve platform:

POST /{clientId}/pause_journeys

Pause Journeys for particular claims. You may restart them at a later date if you choose. It will resume where it left off.

The desired duration of the dunning pause needs to be implemented in the "client system" since it should be controlled from there.

After the desired period the Journey starts again with the API call:

POST /{clientId}/resume_journeys

"Resume Journeys for particular claim."

Or the claim is stopped with the API call:

POST /{clientId}/stop_journeys

"Stop Journeys for particular claims. This ends all processing on those claims."

The case is implemented as a self-service in the Strategy Builder within the receeve platform. Find out more information in the following article: Step Type: Wait