Send a letter by email

An email can now carry your letters as PDFs. Attach a letter template to an email template, and each time the email is sent the customer gets the letter as a PDF, created for the same claim with the same data, so the email and the letter always agree.

Released on 9 November 2026.

Who sees it: the feature is enabled per account. If you don't see the Attached letters step in the Email Builder, contact your Customer Success Manager.