Account Activity Reports
Throughout the day, many activities related to your customers' accounts happen. These activities are recorded in the Account Activity Report. The Account Activity Report is a chronological list of all activities that have occurred from 00:00am UTC to 11:59:59pm UTC on the previous day.
info
Filename convention YYYY-MM-DD.csv
| Header | Format | Description |
|---|---|---|
| CustomerRef | String | Same value as you have provided in the Account Upload which represents the customer in your system. |
| AccountRef | String | Same value as you have provided in the Account Upload which represents the account in your system. |
| Reason | Constant, e.g. (Settled) | Set of reasons describing what happened for this particular account. |
| Date | String date formatted as YYYY-MM-DD | Date when the activity was recorded by InDebted |
Reasons
| Reason | Description |
|---|---|
AutoRecalled | Account auto recalled due to your configuration. |
BankruptcyDetected | Resulted of automatic scrub (only available in some regions). |
ChargebackReceivedThroughClient | When you reported a chargeback to one of your customer's account on Transaction Upload. |
ChargedByClient | When you reported a charge to one of your customer's account on Transaction Upload. |
ClosedDueToStatuteOfLimitations | When account gets closed due to statute of limitations (only available in some regions). |
CompensatedByClient | When you reported a compensation to one of your customer's account on Transaction Upload. |
DeceasedScrubDetected | Resulted of automatic scrub (only available in some regions). |
EscalationBankrupt | Customer reported as bankrupt to our customer service. |
EscalationDeceased | Customer reported as deceased to our customer service. |
EscalationIncarcerated | Customer reported as incarcerated to our customer service. |
EscalationSelfHarm | Customer reported as risk of self harm to our customer service. |
InstalmentPaymentReceived | When customer's account is under a Payment Plan and receive one instalment payment. |
PaymentPlanDiscountReceived | If you had a settlement campaign on and your customer finishes a Payment Plan honouring all Terms and Conditions. |
PaymentReceived | When InDebted receives a Payment in Full from your customer. |
PaymentReceivedThroughClient | When you reported a payment to one of your customer's account on Transaction Upload. |
PaymentReceivedWithDiscount | If you had a settlement campaign on and the customer made a payment in full. |
Recalled | Recalled triggered from you on Account Recall. |
RecalledReopened | Recalled account reopened by you through Account Upload. |
ServiceMemberDetected | Resulted of automatic scrub (only available in some regions). |
Settled | Account Settled as result of balance reaching zero as result of PaymentReceived, InstalmentPaymentReceived, PaymentReceivedThroughClient, etc. |
SettledReopened | A previously Settled account that had the balance back over zero. |