Account Activity Reports

Throughout the day, many activities related to your customers' accounts happen. These activities are recorded in the Account Activity Report. The Account Activity Report is a chronological list of all activities that have occurred from 00:00am UTC to 11:59:59pm UTC on the previous day.

info

Filename convention YYYY-MM-DD.csv

Header	Format	Description
CustomerRef	String	Same value as you have provided in the Account Upload which represents the customer in your system.
AccountRef	String	Same value as you have provided in the Account Upload which represents the account in your system.
Reason	Constant, e.g. (Settled)	Set of reasons describing what happened for this particular account.
Date	String date formatted as YYYY-MM-DD	Date when the activity was recorded by InDebted

Reasons

Reason	Description
AutoRecalled	Account auto recalled due to your configuration.
BankruptcyDetected	Resulted of automatic scrub (only available in some regions).
ChargebackReceivedThroughClient	When you reported a chargeback to one of your customer's account on Transaction Upload.
ChargedByClient	When you reported a charge to one of your customer's account on Transaction Upload.
ClosedDueToStatuteOfLimitations	When account gets closed due to statute of limitations (only available in some regions).
CompensatedByClient	When you reported a compensation to one of your customer's account on Transaction Upload.
DeceasedScrubDetected	Resulted of automatic scrub (only available in some regions).
EscalationBankrupt	Customer reported as bankrupt to our customer service.
EscalationDeceased	Customer reported as deceased to our customer service.
EscalationIncarcerated	Customer reported as incarcerated to our customer service.
EscalationSelfHarm	Customer reported as risk of self harm to our customer service.
InstalmentPaymentReceived	When customer's account is under a Payment Plan and receive one instalment payment.
PaymentPlanDiscountReceived	If you had a settlement campaign on and your customer finishes a Payment Plan honouring all Terms and Conditions.
PaymentReceived	When InDebted receives a Payment in Full from your customer.
PaymentReceivedThroughClient	When you reported a payment to one of your customer's account on Transaction Upload.
PaymentReceivedWithDiscount	If you had a settlement campaign on and the customer made a payment in full.
Recalled	Recalled triggered from you on Account Recall.
RecalledReopened	Recalled account reopened by you through Account Upload.
ServiceMemberDetected	Resulted of automatic scrub (only available in some regions).
EscalationCeaseAndDesist	Customer reported as requiring cease and desist to our customer service.
InstalmentPaymentDuplicated	When a duplicate instalment payment is detected for a customer's account.
LegacyBalanceNormalised	Legacy balance was normalised during data migration.
LegacyInstalmentsMigrated	Legacy instalments were migrated during data migration.
LegacyPaymentsMigrated	Legacy payments were migrated during data migration.
LegacyTransactionsMigrated	Legacy transactions were migrated during data migration.
PaymentWithTaxReceivedThroughClient	When you reported a payment with tax to one of your customer's account on Transaction Upload.
RecalledDueToAttorneyRepresented	Account recalled due to attorney represented reason on Account Recall.
RecalledDueToBankruptcy	Account recalled due to bankruptcy reason on Account Recall.
RecalledDueToCeaseAndDesist	Account recalled due to cease and desist reason on Account Recall.
RecalledDueToCollectionPeriodExpired	Account recalled due to collection period expired reason on Account Recall.
RecalledDueToConsumerRelocatedOutsideJurisdiction	Account recalled due to consumer relocated outside jurisdiction reason on Account Recall.
RecalledDueToDeceased	Account recalled due to deceased reason on Account Recall.
RecalledDueToDispute	Account recalled due to dispute reason on Account Recall.
RecalledDueToFraud	Account recalled due to fraud reason on Account Recall.
RecalledDueToHardship	Account recalled due to hardship reason on Account Recall.
RecalledDueToIncarcerated	Account recalled due to incarcerated reason on Account Recall.
RecalledDueToPlacedInError	Account recalled due to placed in error reason on Account Recall.
RecalledDueToServiceMember	Account recalled due to service member reason on Account Recall.
RecalledDueToStatuteOfLimitations	Account recalled due to statute of limitations reason on Account Recall.
RecalledDueToTransferOfOwnership	Account recalled due to transfer of ownership reason on Account Recall.
Settled	Account Settled as result of balance reaching zero as result of PaymentReceived, InstalmentPaymentReceived, PaymentReceivedThroughClient, etc.
SettledReopened	A previously Settled account that had the balance back over zero.