Account Recall
You can recall an account from InDebted at anytime for edge case situations or as agreed in your Statement Of Work. Once an account has been recalled, we cease collection activities immediately.
Account Recall will fail with an error in the following scenarios.
- It has been paid
- There is an active payment plan
- There is a payment in-transit
- It has been disputed
Forced Recall (Beta)
We support forcing an account recall request, which is intended for use where an account MUST be returned to the client, and should only be used in the following cases:
- Where a dispute with the client has been resolved in the customer's favour.
- The customer is deceased or otherwise absolutely uncollectable.
In these cases, you can add an optional column, Force and set this as true only for the impacted accounts.
Any in-transit payment previously initiated will still be processed.
NOTE This feature is currently in Beta - please speak to your CSM if you would like to make use of this capability.
To get started download a sample file recalling 3 accounts.
Filename convention: YYYY-MM-DD-hh-mm-ss.csv
| Header | Format | Description |
|---|---|---|
| AccountRef* | String | Same value as you have provided in the Account Upload which represents the account in your system. |
| Force | Boolean, optional | Default false. When true, the system will cancel any scheduled payments. Any payment in-transit previously initiated will be processed as normal |
Reopening Accounts
For reopening an account that has been previously recalled, upload the same account again and we will resume collection activities. Keep in mind that Account Upload does not allow balance updates. If you need to update the account balance, we advise you to do a Transaction Upload before reopening the account.