Account Recall
You can recall an account from InDebted at anytime for edge case situations or as agreed in your Statement Of Work. Once an account has been recalled, we cease collection activities immediately.
Account Recall will fail with an error in the following scenarios.
- It has been paid
- There is an active payment plan
- There is a payment in-transit
- It has been disputed
Forced Recall
We support forcing an account recall request, which is intended for use where an account MUST be returned to the client, and should only be used in the following cases:
- Where a dispute with the client has been resolved in the customer's favour.
- The customer is deceased or otherwise absolutely uncollectable.
In these cases, you can add an optional column, Force and set this as true only for the impacted accounts.
Any in-transit payment previously initiated will still be processed.
To get started download a sample file recalling 3 accounts.
Filename convention: YYYY-MM-DD-hh-mm-ss.csv
| Header | Format | Description |
|---|---|---|
| AccountRef* | String | Same value as you have provided in the Account Upload which represents the account in your system. |
| Force | Boolean, optional | Default false. When true, the system will cancel any scheduled payments. Any payment in-transit previously initiated will be processed as normal |
| Reason | String, optional | Default NOT_INFORMED. Specifies the reason for the account recall. See Reason Values for all possible values. |
Reason Values
| Reason Value | Description |
|---|---|
NOT_INFORMED | Default value when no specific reason is provided |
TRANSFER_OF_OWNERSHIP | Account recalled due to transfer of ownership |
PLACED_IN_ERROR | Account was placed in error and needs to be recalled |
BANKRUPTCY | Customer has filed for bankruptcy |
STATUTE_OF_LIMITATIONS | Account recalled due to statute of limitations |
CEASE_AND_DESIST | Customer has requested cease and desist |
ATTORNEY_REPRESENTED | Customer is represented by an attorney |
SERVICE_MEMBER | Customer is an active service member |
DECEASED | Customer is deceased |
HARDSHIP | Customer is experiencing financial hardship |
INCARCERATED | Customer is incarcerated |
CONSUMER_RELOCATED_OUTSIDE_JURISDICTION | Customer has moved outside collection jurisdiction |
FRAUD | Fraud has been detected |
DISPUTE | Customer has disputed the account |
COLLECTION_PERIOD_EXPIRED | The collection period has expired |
Reopening Accounts
For reopening an account that has been previously recalled, upload the same account again and we will resume collection activities. Keep in mind that Account Upload does not allow balance updates. If you need to update the account balance, we advise you to do a Transaction Upload before reopening the account.