Refund Reports
As we process refunds and disputes of your customer payments, we transfer the total amount from your nominated bank account on a daily basis between 11:00 am and 5:00 pm UTC. As such, we provide Refund Reports with a breakdown of all customer refunds within your daily payout. This is useful if you need to process financial reconciliation on a daily basis.
info
Filename convention: YYYY-MM-DD-Refunds.csv
| Header | Format | Description |
|---|---|---|
| RefundAmount | Integer representing a monetary value in cents, e.g. 100 means $1.00 | Payment amount applied to the corresponding account. Amounts shown are negative. |
| RefundType | String | The type of refund, either "Dispute" for lost disputes, or "Refund" for all other refunds. |
| RefundReason | String | The reason for the refund e.g. "Fraudulent" or "Duplicate". |
| RefundDate | String date formatted as YYYY-MM-DD | The date the refund was processed. |
| PaymentID | String | InDebted Payment ID. |
| PayoutID | String | InDebted Payout ID. |
| StatementOfWorkID | String | Statement of Work ID associated with the account. |
| StatementOfWorkName | String | Statement of Work name associated with the account. |
| AccountRef | String | Same value as you have provided in the Account Upload which represents the account in your system. |
| CustomerRef | String | Same value as you have provided in the Account Upload which represents the customer in your system. |
| Amount | Integer representing a monetary value in cents, e.g. 100 means $1.00 | Payment amount applied to the corresponding account. |
| PaymentDate | String date formatted as YYYY-MM-DD | Date when the customer payment funds have been cleared in our bank account. |
| PayoutDate | String date formatted as YYYY-MM-DD | Date when we have initiated the payout into your nominated bank account. |
Reasons
Refunded transactions processed by InDebted can be separated into refunds and disputes. Refunds are those transactions that have been manually refunded by InDebted, while disputes are initiated by a customer through their payment provider (e.g. their bank).
| Refund Type | Reason | Description |
|---|---|---|
| Refund | Dispute | The customer disputes the validity of the transaction. |
| Refund | Fraudulent | A fraudulent payment was made using the customer's details. |
| Refund | Requested by customer | The customer's card was used fraudulently. |
| Refund | Other | A refund was requested for a different reason. |
| Dispute | Fraudulent | A fraudulent payment was made using the customer's details. |
| Dispute | Product not received | The customer did not receive the product or service that was paid for. |
| Dispute | Product unacceptable | The product or service received was not of an acceptable standard. |
| Dispute | Duplicate | The payment was processed twice in error. |
| Dispute | Credit not processed | The card network experienced issues processing the transaction. |
| Dispute | General | The card network experienced issues processing the transaction. |
| Dispute | Subscription cancelled | A recurring payment was cancelled. |
| Dispute | Unrecognized | The cardholder did not recognize the transaction. |